Customers' expectations for their buying experiences are growing exponentially in every area of retail. In particular, they want faster, easier and more personalised journeys from start to finish - and the car-buying experience is no exception to this.
However, providing a comprehensive customer j...
Lead times of new cars, from order to handover, are longer than ever. As you are more than likely experiencing, it isn’t uncommon for customers to have to wait more than six months, or perhaps close to a year, to take delivery of their new vehicle.
All this means that retailers face a challenge t...
CitNOW Group has recently worked in partnership with Auto Retail Network to examine technology and process from the perspective of the main stakeholders, looking at the systems involved, data ownership, the technology, how far the industry has come so far and what’s next for auto retail.
The find...
- Funds from private equity firm Livingbridge and current backer Tenzing will enable fresh acquisitions and European expansion
- CitNOW Group is seeking to transform the customer journey in automotive
- CitNOW Group has the highest penetration of any software provider in the UK motor retail sector ...
CitNOW Group continues international growth with acquisition of Web1on1
- CitNOW Group acquires Europe’s leading automotive messaging platform
- Shared experience and insight will help retailers create more seamless customer experiences
- Expansion will help CitNOW Group deliver on its ambition to...
- Six graduate roles available across CitNOW and Dealerweb
- The programme starts in September 2021; openings in Client Services, Technical Development, Marketing and DevOps
- CitNOW Group dedicated to engaging talent in the software and automotive space
The CitNOW Group has launched its first...
Congratulations to Tom Ashe for being nominated Dealerweb’s Employee of the Quarter by his colleagues.
As Client Service Manager, he always goes above and beyond to support his team and is a much-valued member of the Dealerweb family.
The global retail phenomenon of Black Friday is having a positive impact on the UK’s car retailers. A Dealerweb analysis of the promotional period shows an 11% leap in used sales against last year.
New sales only declined by 0.4% in an environment that has seen double-digit declines throughout 201...
Last week we held our very first tech careers evening at our new offices in Exeter.
Having rapidly grown over the past year or so, we once again found ourselves in the position of looking to recruit a host of people in the development, testing and project management fields in order to help us furt...
Brexit concerns hit UK dealers as showroom enquiries for new vehicles fell by 11% in March, according to our latest set of sales and enquiry data.
Despite the number of enquiries coming into dealers from potential buyers falling by double digits, overall revenues from new sales only fell 2.6% as...