A new car is one of the biggest purchases a customer can make, so it’s natural that they want to take time and care to ensure that they’re making the right decision for them. This is why lead nurturing is so important: as the customer sales journey is a relatively lengthy one, coaxing them from one...
At Dealerweb, we’ve been recording and reviewing significant industry trends from the past year, along with our own usage statistics, to gain a better understanding of how automotive retail is evolving.
Most noticeable is that the traditional slow-down in enquiries towards the end of the year happ...
As 2023 gets underway, we’ve been able to reflect on a year of success, progress and exciting developments for Dealerweb in 2022.
Our platform for automotive enquiry management is now used by more dealer groups than ever before, helping you deliver the experiences your customers are looking for....
At a time of unprecedented change in automotive retail, meeting constantly evolving customer expectations is a key challenge for dealerships. Digitisation is a core part of this, including the implementation of the right technologies to support seamless online-to-offline experiences for buyers.
Ga...
At a time of unprecedented change in automotive retail, meeting constantly evolving customer expectations is a key challenge for dealerships. Digitisation is a core part of this, including the implementation of the right technologies to support seamless online-to-offline experiences for buyers. This...
In every area of retail, consumer expectations are rising all the time, and the automotive sector is no exception. However people choose to shop and whatever they want to buy, they want the process to be quicker, easier, and more convenient than ever before.
This means that customer experience and...
The automotive customer has changed in recent years, but has the sales and aftersales experience aligned with new customer expectations? Whilst the industry has been focusing on digitising processes, the focus should now shift towards building improved customer experiences, harnessing technology as ...
We are looking forward to attending AM Live 2022 along with the other members of CitNOW Group on stand C10 at the NEC, Birmingham on 10th November. Dealerweb is already helping automotive retailers manage leads seamlessly and maximise conversion opportunities. However technology can do so much m...
Like almost every industry, the events of the last few years have led to fundamental change within the automotive sector and how it operates. Business models and ways of working that were previously bread-and-butter to dealerships have fast evolved. There is therefore an increasing demand on retaile...
There have been some significant enhancements to our Academy offering over the past few months. As well as providing direct and easy access to our brand new Academy portal within Dealerweb Showroom, you can also access our new Road to Sale programme.
As well as our Academy enhancements, don’t for...