While lead times for new car deliveries remain long with some manufacturers, on the whole they’re slowly improving - which is welcome news for sales teams. Customers are also gradually coming to terms with the delays that the industry is facing, and are increasingly more accommodating and understa...
Local advertising, paid social, Google Ads, Facebook Marketplace…. with so many paid channels out there to generate leads, the costs can mount up.
And with the pressure on to optimise these attraction channels, organic lead-generating methods can often be put on the back burner. Which is why we’...
Ground first broke on the build of our new office in November 2017. Time has flown since then, and we're thrilled to finally be in our new office in the Turing Building at Exeter Science Park!
The office was officially opened with a ribbon-cutting by Tim Balston, our ex-Sales Director and very fi...
September saw strong new vehicle consumer demand drive a 19% increase in enquiries and a 37% increase in orders against the same month in 2020, according to new data from lead management experts at Dealerweb.
The used market slowed for the third consecutive month with a 9% decline in enquiries and...
In a recent Motor Trader article, our operations director, James Hill wrote of the growing impetus for automotive retailers to offer a 24-hour service to meet the needs of today’s consumers.
Obviously, this doesn’t mean that you need to have your dealership open at all hours of the day but with...
Our latest set of data shows that used car sales increased by 7.8% in October against the same month last year.
October 2018 also saw an 18.1% increase on used vehicle finance and a 15.4% increase in GAP insurance sales. Paint protection insurance sales increased 7.4%
Martin Hill, managing dire...
- Dealerweb reports that enquiries dipped by 17.4% in Q1, despite strong plate-change demand
- Second successive quarterly decline in new car enquiries
- Retail enquiries gravitated towards used cars in Q1 – up 5.2%
- Dealerweb Showroom provides a view of all customer interactions
Automotive ret...
Last month, our 1st Line Support Analyst, Steven Shipway achieved an incredible 100% customer satisfaction rate on over 300 tickets. We sat down with Steven to discuss what makes good customer support, what his job entails and why James Bond might have been better off driving a Mitsubishi Eclipse….
...
Our latest ‘Meet the Team’ interview is with our new Sales Director – Steve Thomas. Steve has been driving up and down the country non-stop since joining us a month ago, but we managed to sit him down for a chat about his new role, the automotive industry and where to dine if you find yourself in So...
Our latest ‘Meet the Team’ interview is with one of our great Customer Service team – Natalie Jones. We were able to grab Natalie away from her busy role where we discussed all things Dealerweb, the day to day life as a Support Analyst and her love of gaming! …
Tell us about yourself
I'm stil...